AIA: The American Institute of Architects
Optimizing Technology for the Future of Architecture
The American Institute of Architects (AIA) is a prestigious, century-old organization that represents over 96,000 professionals shaping the built environment with the highest standards of design and sustainability.
Strengthening Tech Ecosystem for the American Institute of Architects

The Challenge

The AIA faced a significant challenge due to organizational restructuring, requiring the transition and management of six mission-critical products. The departure of multiple teams left the organization dependent on a small, consolidated engineering team to oversee a fragmented tech ecosystem with diverse protocols, architectures, and technology stacks.

The critical needs included:

• Consolidating support and development efforts across six products.
• Resolving production issues and maintaining 24/7 reliability.
• Enhancing infrastructure efficiency to reduce operational costs.
• Strengthening cybersecurity and compliance with evolving standards.

With minimal initial context and resources, the task demanded immediate problem-solving and a proactive approach.

The Solution

Our Streaver team applied an agile, iterative approach to stabilize, optimize, and innovate within the AIA's technology landscape:

Transition and Management of Products: Successfully transitioned and managed six essential products with a lean engineering team, taking full ownership of technical operations.

Process Enhancements: Introduced regular retrospective meetings and feedback loops to streamline collaboration between product owners, engineers, and stakeholders.

Cybersecurity Strengthening: Conducted external audits, implemented server patching, upgraded frameworks and libraries, and enhanced access regulations.

Infrastructure Optimization: Achieved a 48% reduction in operating costs by downsizing 13 servers, decommissioning 34 instances, and eliminating unnecessary expenses.

Improved System Visibility:
Developed a "single source of truth" for application interactions, enabling clearer understanding and streamlined future development.

Process & Workflow

1. Agile Collaboration

We adopted agile principles, ensuring adaptability to evolving needs while fostering collaboration through open communication and iterative feedback.

2. Proactive Problem-Solving

We managed production issues, deployments, support, and feature development with minimal handover, ensuring stability and reliability.

3. Continuous Improvement

Tools and processes were enhanced to proactively resolve issues, mitigate risks, and deliver consistent, high-quality results.

Results

The AIA experienced transformative improvements across its operations:

Cost Savings: Infrastructure optimization led to annual savings exceeding $25,000 within two months.

Operational Excellence: The team ensured all products worked 24/7 without disruptions, enhancing reliability and stakeholder trust.

Streamlined Infrastructure: Decommissioned 34 instances and optimized 13 out of 71 servers, reducing complexity and improving efficiency.

Long-Term Partnership: Over two years of collaboration, we earned AIA's trust to make significant technical decisions, leading system enhancements and modifications confidently.

Enhanced Security:
Strengthened cybersecurity with best practices, audits, and daily attention to software and hardware standards.

Technical Challenges

Fragmented Tech Ecosystem: Consolidating diverse technology stacks and protocols into a unified, manageable structure.

Minimal Initial Context: Managing six products without comprehensive documentation or prior knowledge.

Security and Compliance: Mitigating vulnerabilities while adhering to stringent industry standards.

Tech Stack

Client Reviews

Yamini Thirthar Kannankutti
Director, Product Operations
"Thanks to Streaver, all of the client's products are working 24/7 without any hindrance. The service provider is highly reliable and goes above and beyond to actualize the client's ambitions. Their skillfulness, openness, and problem-solving skills are key elements of their work."

"The team delivers on time and within budget, is always available to assist the client, and communicates effectively through Microsoft Teams, emails, Jira, and Confluence. Overall, they stand out for their root-cause analysis to solve problems."

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